Return and Refund Policy

At La Belleza, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your purchase, we’re here to help.

Returns

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In the original packaging.
• Accompanied by the receipt or proof of purchase.

Return Period

You have 30 days from the date of purchase to return an item.

Non-returnable Items

The following items cannot be returned:

• Custom-made or personalized items
• Gift cards
• Items marked as final sale

Refunds

Refund Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

Refund Approval

If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain amount of days, depending on your card issuer's policies.

Partial Refunds

In certain situations, only partial refunds are granted (if applicable):

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at officiallabelleza@gmail.com and send your item to our return address.

Shipping

Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Incorrect Items

If the item you received is damaged or incorrect, please contact us at [insert email] within [7/14] days of receiving the item. We will provide a prepaid shipping label for you to return the item and will send a replacement at no additional cost.

Lost or Stolen Packages

La Belleza is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, La Belleza will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.